Wilson also reserves the right to reject any designs with profanity or offensive content. Please be sure you are satisfied with the color combinations and overall layout of your products before submitting your order. For instance, Louisville Slugger cannot refund personalized product if the quality issue is due to: Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user. Your custom product is specifically made for you, and therefore Louisville Slugger cannot accept returns or refunds of custom products if the dissatisfaction is not due to an error by Louisville Slugger. It is your responsibility to review your order and confirm that it is correct before submitting it to us. Please note that carriers may deliver packages up until 8 p.m.īecause we build this product specifically to your custom requirements, we can't accept returns. If you do not receive the package by then, please allow an additional day or two for the package to be delivered. Most packages arrive by the estimated delivery date listed in the tracking information. You can call UPS and see if this is possible. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. Ask if they have additional information about the package's location. Follow the instructions on that notice to request redelivery or pick up the package. You may find an attempted delivery notice in your mailbox or on your door. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. If you've waited a couple of days and you still don't have the package: See if someone else accepted delivery. When this happens, the package is usually delivered within the next few business days. Occasionally a carrier will scan a package as delivered before it arrives at the final destination.
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